A collective approach to salvage and recycling…..
We are delighted that The AA has chosen to move to e2e as their sole supplier for salvage management services and that they will be accessing our stocks of over 5M reclaimed parts. We are looking forward to unlocking additional commercial value for The AA from their salvage, providing them with data insights from across the market and fulfilling their requirements for reclaimed parts. The start of a rewarding partnership as we jointly focus on the best outcomes for customers of The AA and the environment.
https://insurance-edge.net/2021/03/05/aa-teams-up-with-e2e-on-vehicle-management/
How are insurers responding to consumer behaviour? How can consumers be offered more choice and a product made more relevant, while reducing claim life cycle and costs and protecting the environment? Our Head of Business Development, Mia Constable writes for Insurance Post
How can using reclaimed parts help insurers combat rising motor repair costs? Our Head of Business Development Mia Constable and four of our network members comment on the recent PwC UK report that predicts motor repair costs will continue to rise by 7-10% in 2021 in this news analysis piece by ATF Professional. We are proud of the investments our members continue to make to support insurers.
https://atfpro.co.uk/vehicle-repair-costs-up-could-green-parts-bring-them-down/
As the UK’s largest salvage and recycling network serving the insurance and fleet industries for more than 35 years, made up of independent professional salvage agents nationwide, e2e Total Loss Vehicle Management [e2e] has access to a wealth of data.
My job as a Data Analyst is to interrogate that data and turn it into valuable insights for the e2e management team, our members and our clients. I look at everything from the incident on the road that is the catalyst for the vehicle becoming a total loss, through salvage categorisation and the ultimate outcome, be the vehicle sold on our auction site, www.salvagemarket.co.uk, dismantled for reclaimed parts or crushed and declared destroyed with the DVLA. Every last tiny detail is important to producing the big data picture. The skill is then in breaking down the big picture and creating data cuts which generate information that can add real value. I’ve heard it said you can never have too much data. While I agree in principle, it is easy to overwhelm an organisation so that it is swimming in a sea of data without the resource or clarity to prioritise actions and desired outcomes as a result. More later on presenting data in bite-size chunks!
e2e’s rich dataset can be flexed to provide detailed insights into any business area, enabling the management team to make informed decisions and key personnel to analyse their departmental functions against KPIs. For example, over the months of the pandemic and the various lockdowns, leading to reduced traffic on the roads and decreased total loss claims volumes, our data has been invaluable for scaling and targeting our operations and resources. We were able to keep a tight focus and collaborate with clients and members to map service against needs and resources jointly, whilst prioritising key workers.
Our data insights provide an up to date and nationwide overview of network activity and regional market variations from our network members’ perspective. We also use our data to keep members informed on situation dynamics as instructions occur, which supports their salvage and recycling operations. The network’s data resources and analytics are naturally more extensive than those of individual members, and this holistic insight adds real value to their businesses. It also helps us refine best practice on a continuing basis.
Our clients have varied and evolving areas of key interest in the insights from our data. These might include us reporting on, e.g. salvage category split, geographical incidents, seasonal data, manufacturer data and auction data, depending on the client’s business needs at any given time. As one might expect, given this is our area of expertise, our data capture for salvage is much more extensive than our clients, and identifying patterns and trends can inform clients on options and support proactivity. This could be through helping to ensure they get the best returns on their total loss vehicles to identifying areas of inefficiency. Market trends and patterns also present opportunities to feedback insight internally across their businesses, e.g. to their insurance underwriters, repair networks, or fleet buyers, which helps them plan future activity at strategic and operational levels.
In addition to our BAU data analytics activities, we also conduct bespoke data projects. Here we might use data dashboards to present numerous bitesize chunks of information to stakeholders. Behind the highlights on the dashboard front page lie many avenues of data tables and graphics that tell their own story. So a total loss dashboard could start by presenting a list of Top 10 manufacturers by total loss volumes, then behind that is the Top 10 models from one manufacturer selected from the list, and then, applying more granular criteria still, analysis of the Top model from that manufacturer by, e.g. salvage category, average PAV, differences between colours, engine types/size and regional differences. When you add in a comparison against all other client performance, aggregated and anonymised, of course, it provides for some very real and interesting insights.
e2e’s systems have been refined over many years, ensuring the data captured is both timely and accurate. When you have access to the breadth and quality of historic data available in e2e, and the in-house data analytics expertise, you also have access to a crystal ball! When it comes to modelling future events, we build models that we use to extrapolate trending data in all business areas. Unfortunately, sharing these with you would be to give away some of our competitive advantage but rest assured we see some very exciting developments on the horizon and in particular in relation to reclaimed parts.
Some might be surprised at the use of data in the salvage industry. Like any industry, data analytics makes us smarter and more efficient and provides evidence that supports us being positioned as strategic, professional partners rather than a transactional service. Our industry is evolving rapidly and in line with those of our clients; far from looking for a finishing line, we excel at embracing change and investing in innovation. It’s great to dream big, and it’s even greater when those dreams are underpinned by evidence… derived from data. And finally, I believe to be a good data analyst, you need to be able to apply science and creativity…. did I mention I also play in a jazz band!
Never one to shy away from tackling the tough subjects... a chance to listen to the talk from our COO, Neil Joslin, aired live at the ATF Professional Webinars in January. 'Will Brexit break the salvage and recycling industry?' stimulated lots of audience interaction.
https://www.youtube.com/watch?reload=9&v=FFL_6pygpWY&feature=youtu.be
Taking a strategic, industry standard approach to our management of vehicles powered by lithium-ion batteries will mitigate risks for our businesses, our clients and their customers. We are driving an initiative to form a Steering Group made up of salvage and recycling industry representatives to consider the requirements of an industry standard. If you are interested in participating please register your interest here
https://www.e2etotalloss.com/steering-group
http://www.bodyshopmag.com/2021/news/e2e-calls-for-industry-steering-group-on-evs-hybrids/
#steeringgroup #evmanagement #hevmanagement #riskmitigation #serviceconsistency #industrystandard #letstalksalvage
Our COO, Neil Joslin is calling for the salvage and recycling industry to proactively collaborate over the management of vehicles powered by lithium-ion batteries. If you are interested in further information about the proposed new steering group please contact Neil on neil.joslin@e2etotalloss.com
https://atfpro.co.uk/e2e-is-it-time-to-collaborate-on-evs/
#industrystandard #serviceconsistency #industrycollaboration #supplychaincredibility #collectivevoice
We are incredibly proud to be recognised as a Top Insurance Workplace by Insurance Business Magazine. Our people are at the heart of our business and we are delighted that they rate our performance as an employer so highly and across so many aspects including compensation and benefits, diversity, employee development and culture.
https://www.insurancebusinessmag.com/uk/special-reports/top-insurance-workplaces-2020-241605.aspx
lockdown we saw an increase in CAT As [‘Burnt Out’ Total Loss Claims] things have remained stable at less than 2% of instructions during the second lockdown. #salvagedata #totallossdata #insurancefraud #insurerinsights
What does the 2030 ban on new petrol and diesel cars in the UK mean for the vehicle recycling industry? Our COO, Neil Joslin, comments in this latest article from ATF Professional
#EVs #2030 #salvage #totalloss #electricvehicles
Our Head of Business Development, Mia Constable, talks to the claims community about coffee machines, winning new business during lockdown and support for insurers with Brexit in the latest issue of the I Love Claims Breakfast Briefing. https://lnkd.in/dgigPu2 #newnormal2020 #motorclaims #motorsalvage #reclaimedparts #totalloss #innovation #businessdevelopment
Total loss is well named. Customers are deprived of mobility, insurers of a customer, repairers of a repair and carbon is expended to replace the vehicle. Surely reclaimed parts have to be nearer the top of claims toolkits? Our NED, Rob Smale, writes for Insurance Post on sustainability in motor claims and the benefits of #reclaimedparts. https://lnkd.in/d_Nzp72 #motorclaims #claimscosts #customerjourney #environmentalimpact
On November 18th we hosted a live webinar ‘Building a sustainable approach to motor claims’. Joining our COO, Neil Joslin, on the panel were representatives from AA Insurance Services, Ageas Insurance, Co-op Insurance and the National Body Repair Association. Over 300 people across the industry registered to listen and there were more than 40 questions from the audience. We were delighted to have provided this opportunity for debate and sharing of experiences related to the use of reclaimed parts. A summary of the key highlights can be found in this article from ATF Professional and you can listen to the webinar on demand by registering here
As an industry, are we giving the customer what they want and if not, why not? Our COO, Neil Joslin writes for Insurance Post on the benefits to be gained from adopting a reclaimed parts strategy, including customer centricity, and the need for industry collaboration.
https://lnkd.in/dyqDZ47
#motorclaims #customercentricity #customerchoice #reclaimedparts #sustainability #costreduction #industrycollaboration
As we head towards a second lockdown our Head of Business Development, Mia Constable talks to Jonathan Swift from Insurance Post about the importance of supply chain operational resilience throughout Covid-19 https://lnkd.in/d4E3_2Q #lockdown2 #lockdownlearning #supplychainresilience #industrycollaboration #inthistogether
Mental Health Day 2020 helped raise awareness of the need for all of us to invest in our mental health. The pandemic has threatened a sense of community for many. Some of our people struggle more than others with working from home and for a variety of reasons. We have taken great care to listen to everyone’s needs and created team bubbles of less than six members and a bubble rota to enable people to work in the office and see colleagues safely. It’s worked incredibly well alongside the safe ‘Covid practices in the workplace’ we have instigated, again with input from our people. It has really helped to lift spirits, alongside our regular communications which help everyone to feel informed and provide an ongoing sense of connection to each other. We’ve also encouraged less formal communication groups so that colleagues can support each other in different ways. Our thanks too to our Mental Health First Aiders who continue to be available across our e2e community. Support for mental health can come in many forms and sometimes, it’s seemingly little things done well which can make the biggest difference.
https://lnkd.in/d2emVpd
#e2ecommunity #mentalhealth #MHFA #communication #teamwork
Giovanni Adamo, Chief Technical Officer, explains e2e's vision for reclaimed parts. "We want to see reclaimed parts routinely considered for more motor claims and not restricted to borderline total loss cases and an industry-wide quality standard will support that aim." https://lnkd.in/dcyQDFR #motorclaims #claimcosts #reclaimedparts #industrystandard #qualitycontrol #recycle #sustanability #environment
Our Chief Technical Officer, Giovanni Adamo comments in Insurance-Edge.Net on the ABP Club's State of the UK Body Repair Industry Report 2020 released at 11am today, following a survey of 300 bodyshops across the UK. Encouragingly 74% of bodyshops are fitting reclaimed parts compared to 57% in 2019. Issues around quality inconsistencies, from some reclaimed parts suppliers, need addressing. https://lnkd.in/e-qYeMR #reclaimedparts #greenparts #qualitycontrol #industrystandard #motorclaims
Our Chief Technical Office, Giovanni Adamo, writes for ATF Professional on reactions to the new industry standard for reclaimed parts recently launched by the VRA. https://lnkd.in/dBT6v8A #reclaimedparts #greenparts #industrystandard #motorclaims #claimcosts #sustainability #environment
